common questions

initial image
Can I pack some of my belongings in the car before it is picked up?

Federal law prohibits us from transporting personal items inside a car while it is on the car carrier. Children's car seats are allowed, but they must be strapped in. While some clothing is allowed in the trunk of the car, items such as plants, electronics, Medications, and Alcohol are strictly prohibited. There is no insurance coverage for any damage or lost items left in vehicle.

Is there insurance on my vehicle while it is on the truck?

Cargo insurance is provided to cover each vehicle while in transit for accident or transportation damage, not for acts of God.

If there is damage to my vehicle, how do I process a claim?

Any COD. Balance must be paid before a claim can be processed. All damage must be noted in writing on the Bill of Lading and signed by both the receiving party and the driver. There must be two or three written estimates (at owners’ expense) submitted to the carrier within fifteen days of delivery with a statement of specific damages.


Any repairs made before the carrier has the opportunity to review the estimates will nullify any claim consideration. All claims, subrogation, and litigation of any legal action must have a right of venue in the state and county municipal court in which the carrier is based.

How much gas should be in the tank?

The gas tank should be at ¼